Shipping policy

Thank you for shopping with Menvault. Below you'll find everything you need to know about how your order is shipped.

1. Shipping Cost

We offer free discreet shipping on all orders. Any shipping charge that applies to your order is always shown at checkout before you pay.

2. Delivery Time

Most orders arrive within 7–13 business days. Delivery times are estimates and may be longer during holidays, peak seasons, or due to carrier delays outside our control.

3. Discreet Packaging

Every order ships in plain, unbranded packaging. Nothing on the outside of the package shows what is inside.

4. Order Tracking

As soon as your order ships, we'll email you a tracking number so you can follow your package. If you haven't received a tracking number, please check your spam folder or contact us.

5. Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us right away. We can only update the address before the order has entered the shipping process.

6. Lost, Damaged, or Incorrect Items

If your order arrives damaged or incorrect, or your tracking shows delivered but you haven't received it, email us with your order number and, for damaged or incorrect items, a photo or video. Returns and refunds are handled under our Refund Policy.

7. Contact Us

Questions about shipping? Email thienbinh1973lg@gmail.com.